Health
Liveness and readiness
Dependency checks help operators understand whether the application and supporting services are ready.
Operations
The administrative side is part of the product.
Kantan Desk includes monitoring, queue visibility, storage rules, privacy workflows, and backup guidance alongside the ticketing experience.
IMAPScheduled mailbox polling
RedisQueues, rate limits, sessions, scheduled work
PostgresApplication data
SMTPSystem and mailbox sending
Alerts
Monitoring and notifications
Uptime checks, alerts, request IDs, structured logs, and retained error logs support service operation.
Email
Queue statistics
Mailbox statistics, email reputation reporting, daily limits, retries, and deduplication make email work visible.
Storage
Attachment governance
Administrators can review storage use and manage attachment size and file-type rules.
Recovery
Backup guidance
Documentation covers PostgreSQL, Redis, uploads, and encryption secrets needed to recover protected credentials.
Digest
Operational summaries
Statistics digests and admin dashboards make open, unassigned, stale, mailbox, webhook, and privacy-request work visible.
For repeatable support work
Small details matter when support is operational.
- Ticket templates for repeatable issue patterns.
- Time tracking and follower support for shared ownership.
- Ticket locking to protect sensitive or controlled changes.
- Trash and restore workflows for mistakes that should not be final.
- CSV export for audit review.