Customer cannot access billing portal
AccessAccounts
Private support operations
Support tickets, email, and control in one calm desk.
Kantan Desk brings support requests into a managed ticket queue with requester access, staff notes, mailbox handling, integrations, permissions, and operational oversight.
Product information only. Kantan Desk is a product of Sector Processing LTD. Questions should be directed through Sector Processing.
Request for maintenance window details
ServicePortal
Monitoring reported repeated 502 responses
IncidentWebhook
Customer cannot access billing portal
Assigned
Public reply
Staff can reply to the requester while keeping the conversation attached to the ticket.
Internal note
Private discussion, AI assistance when enabled, and operational context stay staff-only.
Mailbox event
Replies can be matched back to the ticket and queued for processing outside the web request.
First impression
A help desk built around ownership.
Kantan Desk reads as a practical support system for teams that need visibility over tickets, email, permissions, privacy requests, integrations, and day-to-day service health.
Requests arrive
Tickets can come from staff, requesters, public forms, monitored mailboxes, API calls, and CLI tools.
Teams work the queue
Status, priority, type, assignee, team, client, tags, public replies, and private notes keep the work structured.
Operations stay visible
Audit trails, mailbox statistics, readiness checks, alerting, privacy workflows, and backups support accountable service operation.
Core areas
The shape of the product.
Tickets
Queue management
Create, assign, follow, lock, close, restore, and discuss support tickets with public and staff-only comments.
CRM
Client records
Customer profiles can hold contacts, notes, owners, tags, next actions, linked tickets, ticket counts, and last interaction history.
Portal
Requester access
Registered requesters can submit, view, and reply to tickets; public-form users can follow secure email-based access.
Email
Shared mailbox flow
IMAP polling, reply matching, SMTP replies, deduplication, sending limits, Gmail OAuth, and mailbox statistics.
Access
Fine-grained access
Issue, user, role, team, client, knowledge-base, webhook, mailbox, monitoring, privacy, storage, audit, and settings permissions.
Automation
APIs and webhooks
Restricted API keys, HMAC request signing, IP allowlists, team-scoped ticket creation, and signed outbound webhooks.
Governance
Operational controls
Audit export, privacy requests, storage controls, structured logs, readiness checks, alerting, backup guidance, and documented requirements.
Questions
Kantan Desk is a Sector Processing LTD product.
For questions about Kantan Desk, visit sectorprocessing.com.